As a responsible member of the gaming industry, Empire Resorts, Inc., and its subsidiaries (“Empire”, “we”, “us” and “our”), want our guests to enjoy the entertainment value offered by us. We recognize that some individuals may not play responsibly. We understand that there are social costs associated with compulsive, problem, underage and intoxicated gambling, gambling by individuals on the self-exclusion and exclusion lists and unattended minors. We support the development of education, awareness and prevention programs to address these concerns.
10 Rules of Responsible Gaming
What is problem gambling?
Behavior which causes psychological, physical, social or vocational problems can be classified as problem gambling. This can include pathological or compulsive gambling, a progressive addiction characterized by increasing preoccupation with gambling, a need to bet more money more frequently, restlessness or irritability when attempting to stop, chasing losses and loss of controllable gambling behavior in spite of mounting serious and negative consequences.
What is the Self-Exclusion Program?
A program established to allow people with gambling problems to voluntarily exclude themselves from wagering activities at Monticello Casino & Raceway. Stop by the Security Office for more information on self-exclusion if you feel you have a problem and need to exclude yourself.
What Will Happen When I am on the Self-Exclusion List?
After you are placed on the self-exclusion list, staff will be permitted to refuse your wagers and ask you to leave. If you place a wager, you will be unable to collect winnings or recover losses. Additionally, you will not be able to receive complimentary goods or services or participate in promotional offerings. All points accumulated through the Players' Club will be forfeited upon self-exclusion.
How do I get placed on the Self-Exclusion List?
You can request information and a self-exclusion form from Monticello Casino & Raceway through either of the following methods:
The person requesting voluntary self-exclusion must complete the form and submit it, in person, to the Security Office at Monticello Casino & Raceway. You will be required to provide identification that includes your signature and a photograph. When you file the form, you will be photographed. That photo, and other identifying information, will be available for review by certain employees in order to assist with enforcement of the self-exclusion program.
Can I mail back the completed form?
No. You must return the application form in person. The requirement to file in person is for your protection. Only you can put yourself on the self-exclusion list.
How long will I be on the Self-Exclusion List?
That is up to you. When you request self-exclusion, you will choose whether you want to be excluded for a minimum of one year, three years, or five years. You must remain on the list for that length of time. Self-exclusion does not expire, therefore, at the conclusion of the selected term of years, you must request to be removed from the self-exclusion list by calling 866-777-4263 Ext 432.