RESPONSIBLE GAMING

New York State Office of Alcoholism and Substance Abuse Services

Playing Slot Machines is entertaining and fun when done in a responsible manner. If you or someone you know has a gambling problem, please call the New York State Office of Alcoholism and Substance Abuse Services' 24 hour toll free help line at 1-877-8 HOPE NY Voluntary Exclusion: Any person may be voluntarily excluded from Monticello Casino & Raceway, under penalty of trespass upon violation, by submitting a written request to Monticello Casino & Raceway. Please see any staff member for more information on this program.

Bet With Your Head, Not Over It!

We, the management of Monticello Casino & Raceway, believe that we have a moral, social, and business responsibility to promote responsible gaming by our patrons and to strictly enforce minimum legal wagering ages.
All employees at Monticello Casino & Raceway are trained to recognize and respond appropriately when a personal or guest gaming problem becomes apparent.
If you feel that you have a gaming problem and need assistance, we can help. Our voluntary self-exclusion program is available on property and we can direct you to further assistance through the New York State Office of Alcoholism and Substance Abuse Services.

Thank you for playing responsibly.

Frequently Asked Questions about the Self-Exclusion Program

What is Problem Gambling?
Problem Gambling is gambling behavior which causes disruptions in any major area of life: psychological, physical, social or vocational. It includes, but is not limited to, “Pathological” or “Compulsive” Gambling, a progressive addiction characterized by increasing preoccupation with gambling, a need to bet more money more frequently, restlessness or irritability when attempting to stop, “chasing” losses, and loss of controllable gambling behavior in spite of mounting, serious and negative consequences.

What is the Self-Exclusion Program?
The Self-Exclusion Program was established to allow people with gambling problems to voluntarily exclude themselves from wagering activities at Monticello Casino & Raceway.

How do I get placed on the Self-Exclusion List?

Just request information and an application from Monticello Casino & Raceway through either of the following methods:

• Call 866.777.4263 Ext.432
• Visit our Security Office

Click here to print out Volunteer Exclusion form

Then simply complete the form and submit it, in person, to the Security Office at Monticello Casino & Raceway. You will be required to provide identification that includes your signature and either a photograph or physical description of yourself. When you file the form, you will be photographed. That photo, and other identifying information, will be displayed to employees in non-public areas to assist with enforcement of your request.

Can I just mail back the completed form?
No. You must return the application form in person. The requirement to file in person is for your protection. Only you can put yourself on the Self-Exclusion List.

What will happen if I try to play at Monticello Casino & Raceway?
After you are placed on the Self-Exclusion List, property personnel will be permitted to refuse your wagers or ask you to leave the gaming area. If you do place a wager, you will be unable to collect any winnings or recover any losses. Additionally, you will not be able to receive complimentary goods or services or participate in promotional offerings. All points accumulated through the Players’ Club will be forfeited upon self-exclusion.

How long will I be on the Self-Exclusion List?
That is up to you. When you request self-exclusion, you will choose whether you want to be excluded for a minimum of one year, three years, or five years. You must remain on the list for that length of time. After that time expires, you may ask to be removed.

New York State Office of Alcoholism and Substance Abuse Services
24-hour hotline: 1-877-8 HOPE NY

We care about preventing underage gaming.

All employees at Monticello Casino & Raceway are trained to respond when an underage patron is suspected in the gaming facility, placing bets or cashing in winnings. They are further trained to react responsibly and appropriately when a child appears to be unsupervised by an adult.

For the safety of our employees, guests, and children of the community, we are diligent in our effort to deny any person under the age of 18 years access to our gaming floor or wagering windows. We also strictly adhere to our policy of zero tolerance for unattended children and act accordingly when a child is observed without supervision.

Should you identify an unattended or underage child anywhere on Monticello Casino & Raceway property, please notify a staff member immediately.

Thank you for playing responsibly.

Frequently Asked Questions about underage gambling.

What forms of identification are acceptable?
Monticello Casino & Raceway will accept only the following forms of identification to gain entrance to the gaming floor, play video gaming machines or wager on horse races.

All ID forms must contain a photograph:
• Valid state driver’s license
• Valid state identification card
• U.S. Military ID
• U.S. or international passport
• Merchant Marine ID
• Alien registration card

What forms of identification are unacceptable?
IDs that are expired, lack a photograph, are not government or state issued, or are torn or mutilated will not be accepted.

Examples include:
• Work badges
• College ID cards
• Credit Cards/Store membership cards
• Health insurance cards

Can I bring my child into the gaming facility with me while I play?
No. Persons under the age of 18 years old are not permitted in the gaming facility for any reason. This includes babies in carriers or car seats and toddlers in strollers.

Are children permitted at the betting windows?
No. Persons under the age of 18 years old are not permitted to place wagers or collect winnings at the betting windows.

Are children permitted in other areas of Monticello Casino & Raceway?
Children are welcome, with adult supervision, in the Grandstand, in our outside seating by the race track and in the Winner’s Circle Buffet. Children are also permitted to attend any outside event that we hold on site.

Does Monticello Casino & Raceway provide any type of child care?
At this time there is no on-site day care facility or program. Please plan your visit accordingly if you would like to enjoy our facility.