What is problem gambling?
For most adults, playing slot machines is entertaining and fun, however, for some it can become problematic. Problem gambling describes gambling behavior which negatively affects an individual's life and can cause family, financial, career and legal problems. Problem gambling includes, but is not limited to, "Compulsive" and "Pathological" gambling. Research has shown that roughly 1-3% of Americans will develop a gambling problem sometime in life.
Monticello Casino & Raceway has safeguards including employee training on the issues of problem and pathological gambling, self-exclusion program, posting of helpline numbers and prohibitions on underage gambling and gambling by employees.
If you or someone you know has a gambling problem, please visit the website of the New York State Office of Alcoholism and Substance Abuse Services or call their 24 hour toll free help line at 1-877-8 HOPE NY.
What are signs of problem gambling?
Problem gambling if often characterized by increasing preoccupation with gambling, a need to bet more money more frequently, restlessness or irritability when attempting to stop, "chasing" losses, and loss of controllable gambling behavior in spite of mounting, serious and negative consequences.
What is the Self-Exclusion Program?
The self-exclusion program was established to allow people with gambling problems to voluntarily remove themselves from the temptation of gambling and exclude themselves from wagering activities at Monticello Casino & Raceway.
How do I get placed on the Self-Exclusion List?
You can request information and an application from Monticello Casino & Raceway through either of the following methods:
• Call 866.777.4263 Ext.432
• Visit our Security Office
Click here to print out Voluntary Exclusion Form
The person requesting voluntary self-exclusion must complete the form and submit it, in person, to the Security Office at Monticello Casino & Raceway. You will be required to provide identification that includes your signature and a photograph. When you file the form, you will be photographed. That photo, and other identifying information, will be available for review by certain employees in order to assist with enforcement of the self-exclusion program.
Can I mail back the completed form?
No. You must return the application form in person. The requirement to file in person is for your protection. Only you can put yourself on the self-exclusion list.
What will happen if I try to play at Monticello Casino & Raceway while on the self-exclusion list?
After you are placed on the self-exclusion list, employees will be permitted to refuse your wagers or ask you to leave the gaming area and may be arrested for trespass. If you do place a wager, you will be unable to collect any winnings or recover any losses. Additionally, you will not be able to receive complimentary goods or services or participate in promotional offerings. All points accumulated through the Players' Club will be forfeited upon self-exclusion.
How long will I be on the Self-Exclusion List?
That is up to you. When you request self-exclusion, you will choose whether you want to be excluded for a minimum of one year, three years, or five years. You must remain on the list for that length of time. Self-exclusion does not expire, therefore, at the conclusion of the selected term of years, you must request to be removed from the self-exclusion list by calling 866-777-4263 Ext 632.
New York State Office of Alcoholism and Substance Abuse Services
24-hour hotline: 1-877-8 HOPE NY
For the safety of our employees, guests, and children of the community, we are diligent in our effort to deny any person under the age of 18 years access to our gaming floor or wagering windows. We also strictly adhere to our policy of zero tolerance for unattended children and act accordingly when a child is observed without supervision. If you see an unattended or underage child anywhere on Monticello Casino & Raceway property, please notify Security immediately.
What forms of identification are acceptable?
Monticello Casino & Raceway will accept only the following forms of identification to gain entrance to the gaming floor, play slot machines or wager on horse races.
All ID forms must contain a photograph:
• Valid state driver's license
• Valid state identification card
• U.S. Military ID
• U.S. or international passport
• Merchant Marine ID
• Alien registration card
What forms of identification are unacceptable?
IDs that are expired, lack a photograph, are not government or state issued, or are torn or mutilated will not be accepted. Examples include:
• Work badges
• College ID cards
• Credit Cards/Store membership cards
• Health insurance cards
Can I bring my child into the gaming facility with me while I play?
No. Persons under the age of 18 years old are not permitted in the gaming facility for any reason. This includes babies in carriers or car seats and toddlers in strollers.
Are children permitted at the betting windows?
No. Persons under the age of 18 years old are not permitted to place wagers or collect winnings at the betting windows.
Are children permitted in other areas of Monticello Casino & Raceway?
Children are welcome, with adult supervision, in the Grandstand, in our outside seating by the race track and in the Winner's Circle Buffet. Children are also permitted to attend any outside event that we hold on site.
Does Monticello Casino & Raceway provide any type of child care?
At this time there is no on-site day care facility or program. Please plan your visit accordingly if you would like to enjoy our facility.